Frequently Asked Questions

To make your stay as pleasant as possible, we would like to inform you that the management does not accept responsibility for loss, theft, or forgotten items. We recommend not leaving valuable items unattended in your room. Thank you for your understanding and cooperation.

In case of emergency, you can contact our reception directly by dialing number 9 on the telephone in your room. Furthermore, there is always a first aid responder present in our building to assist you in emergency situations. Your safety is our top priority.

We welcome you for lunch between 11:30 and 16:00, and for dinner between 17:00 and 22:00. If you would like to make a reservation, simply dial 9 on your room phone to reach the reception staff.

Debit card (preferred), Cash (no foreign currency), Credit cards (Amex, Visa, Euro/Mastercard, Diners), Van der Valk Giftcard, VVV gift voucher, VVV dinner voucher, and VVV Lekker & Weg voucher.

Forgot your swimwear? No worries! You can still use our swimming pool and other wellness facilities. We have swimwear available at the reception.

If you have a diet or allergy, please inform our reception (dial 9). Our kitchen can take this into account, provided it is indicated well in advance. Your comfort and well-being are of the utmost importance to us.

Looking for a beautiful photo location? Then you are at the right place at Van der Valk Hotel Lelystad. We have beautiful spaces that are suitable for any photo shoot. Click on the link below for more information.

Discover the beautiful surroundings of Van der Valk Hotel Lelystad by bike! Our reception will be happy to assist you with reserving a bike, both before and during your stay. Enjoy an electric bike for €29.50 per day or a regular bike for €16.00 per day. Return the keys to the reception and safely store your bike in our locked bike shed. For more information and reservations, our reception is always available to help.

We have a closed bicycle storage next to our hotel. It is mandatory to store all bicycles here. Bicycles are not allowed in the hotel room. A fine will be imposed in case of violation. The key to the bicycle storage is kept at the reception. You can report to the reception for it.

Did you lose something during your stay? We keep found items in our hotel for one month. Valuable and precious items will be kept with us for a longer period until the owner claims them.

If we find something in your room, we will contact you. You can pick up the item within a week or have it shipped. After one month, unclaimed items will be given a second life and donated to a charity.

On the sixteenth floor of our hotel, you will find the skybar, where you can enjoy a delicious drink while overlooking the breathtaking view of Lelystad. The bar offers an exclusive experience and provides a 360-degree panoramic view of the entire region. It is open daily from 5:00 PM to 12:00 AM.

Your pet is welcome in the lobby bar and on our terrace (when it is open). Unfortunately, pets are not allowed in our restaurant, sky bar, or in a room.

Your hotel room will be available on the day of arrival from 3:00 pm.

The entire building and terrace have free WiFi.

When you wish to make a room reservation for the next overnight stay during your stay, we recommend that you do so one day before departure. This will help avoid any waiting times during check-out.

How fun is it to ride a Fatbike? At our reception, you can rent a KNAAP Fatbike for €37.50! Plan a beautiful bike route or enjoy a drink in the city center. With a Fatbike, you'll be fast and stylish everywhere.

During the holidays, regular bookings are not available. Instead, you can choose from our special Christmas offer, including festive overnight stays, an extensive Christmas buffet, or a luxurious 4-course dinner. Check out our Christmas offer for all options and book your Christmas celebration with us. For more information, please visit our website or contact the reception.

If you wish to have extra duvets, pillows, or clothes hangers in your room, please contact the reception (dial 9). We are ready to meet your needs. Additionally, your bed is equipped with both a soft and a firm pillow, so you can choose what is most comfortable for you.

All emergency exits are clearly marked and equipped with emergency lighting. For your own safety, we advise you to familiarize yourself upon arrival so that you can locate the emergency exits in case of an emergency. You will also find a map with escape routes on the inside of the door in your room.

The breakfast buffet is served in our restaurant from Monday to Friday from 06:30 am to 10:00 am. On Saturday and Sunday from 07:30 am to 10:30 am.

For the first four hours, you can park for free next to our hotel in the designated parking spaces.

Smoking is not allowed in the entire building. If you have smoked in your room, we will charge €250 for cleaning costs.

Would you prefer to dine in your room? No problem! Please note that we charge a €10.00 surcharge for In-room Dining. You can place your order by dialing 9 on your hotel phone.

For a tasty snack, you can visit our store in the lobby. We have a variety of treats to satisfy your hunger. Feel free to stop by and discover our selection!

Upon request, we would be happy to arrange a taxi for you. For more information, please contact our reception. We are ready to assist you with your transportation needs.

On beautiful days, we would like to invite you to enjoy on our terrace. Whether you want to relax in the sun or be served, our terrace offers the perfect ambiance for your stay. We look forward to welcoming you!

We kindly ask you to vacate your room with your luggage by 11:00 am on the day of departure. We would appreciate it if you could return your room key to the reception. Thank you for your cooperation, and we hope you have had a pleasant stay.