Loyalty app

Install Loyalty App

1. Click the button Become a Member via your smartphone.

2. Enter your email address, confirm it and click OK.

3. You will then receive an email with an authentication code.

4. Open the email. Can't see the message? Then also check your Junk Email (Spam) folder.

5. Enter the received code in your browser and click the Code button.

6. You will then see instructions on how to install the Loyalty App on your smartphone.

7. Once the app is installed, you can use it directly on your smartphone.

Uninstall Loyalty App

Note: want to remove the app from your smartphone? First delete your account.

1. In the app, go to My Profile via the main menu.

2. Click Delete Account at the bottom.

3. Then press and hold the app icon for one to two seconds.

4. Select Delete App or Delete Bookmark.

This will completely remove the app from your smartphone.

You save 5% credit on your spending by default. Valk Elite Members even save 10%.

In the Loyalty App, you can directly see your current balance, visits, and membership status.

No, credit can only be spent in Restaurant Suyd, Lobbybar Madame and Skybar Barboa.

No, accounts are personal and non-transferable.

If you do not visit us for more than 12 months, your membership status and balance will expire.

Once you reach a new membership status, you will automatically receive a notification via the Loyalty App. The exact method of gift issuance will be announced soon.

When the app does not work, you can reinstall it by doing the following;

Guide: Troubleshooting app installation (Android)

Are you experiencing problems after installing the app? This can be caused by stored cookies or temporary data in the browser. Follow the steps below to resolve this.

Option 1 | Delete cookies

1. Open Google Chrome.

2. Tap on the top right on ⋮ (three dots).

3. Choose Settings.

4. Go to Privacy and security.

5. Tap on Clear browsing data.

6. Check Cookies and site data only. You do not need to select other items.

7. Tap on Clear data.

8. Close Google Chrome completely.

9. Reopen Google Chrome.

10. Reinstall the app via the website

Option 2 – Clear cache

Doesn't option 1 solve the problem? Then also clear the cache of Google Chrome.

1. Open the Settings of your phone.

2. Go to Apps.

3. Select Chrome.

4. Tap on Storage and cache.

5. Choose Clear cache.

6. Close Google Chrome and reopen the browser.

7. Reinstall the app via the website.

Note! The names of the menus may differ slightly depending on the Android version or browser used.

Guide: Troubleshooting app installation (iPhone)

1. Remove the Loyalty App from the home screen.

2. Close Safari completely

3. Go to Settings → Apps → Safari.

4. Choose Advanced → Website data.

5. Search for loyalty.

6. Swipe the listing of Loyaltygroup to the left and choose Delete.

7. Close Safari completely.

8. Open the activation link again and reinstall the app.